The official payoff statement is the PDF you send a borrower or their title company confirming what it takes to close out the loan. Generate it from Close Out → Paid Off: open the loan, click Close Out, choose Paid Off, then Generate payoff statement.
The figures never change
Unpaid principal, accrued interest, late charges, fees, the total, and the per-diem for a slipped closing all come from the same payoff engine the dashboard and portal payoff cards use. Switching letter format never changes a dollar amount. Only the boilerplate that follows it.
Letter format: Standard or Texas
A Letter format picker sits beside the good-through date and attention field:
- Standard: the plain payoff statement NoteHarbor has always generated.
- Texas: adds, after the same figures, a prominent attorney-review disclosure (the added language is a template, not legal advice. Confirm current statute and this loan's own documents with a Texas-licensed attorney), release-of-lien language referencing Texas Property Code Chapter 51, and (only when the loan is flagged Homestead) a home-equity note clause (Tex. Const. Art. XVI, § 50(a)(6)) flagging extra release formalities worth confirming with counsel.
NoteHarbor suggests Texas automatically when the loan's property state is TX. It never forces the choice, and you can switch back to Standard any time.
Who can generate each variant
The Standard letter needs the same access as recording a payment (Manager and Team Member, and up). The Texas variant (and any state variant added later) carries extra legal-sensitive language and is Owner/Admin only; a Manager or Team Member won't see the Texas option offered.
Everything else stays the same
Wiring instructions are never on this letter. The lender sends those separately. Every generation is audited, and the downloaded file is named for the loan (with a -texas suffix for that variant).
This is the first state variant. Texas is a starting point. The framework behind it lets another state's boilerplate be added later without touching how the letter is triggered or how it's priced. For the rest of the Paid Off / Sold / Closed / Foreclosed flow, see Tax tracker & CPA export's "Selling or closing a note" section.