For private & hard-money lenders
A private lending book is a lot of moving parts: escrow to reconcile, late fees to assess, delinquencies to work, and bureaus to furnish. NoteHarbor runs all of it from one cloud back office, so your operation isn't held together by spreadsheets and reminders.
When you're servicing dozens of loans, the work isn't any single note. It's staying on top of all of them at once. Which accounts are short on escrow, which payments are late enough to charge, who to call today, and what to furnish the credit bureaus this cycle.
NoteHarbor gives a private lender the servicing spine for that: a penny-accurate engine under every loan, escrow and late fees handled by the system, an aging-driven collections queue, Metro 2 reporting, and role-based access so a whole team can work the same book safely.
Six things every private lender has to stay on top of, and how NoteHarbor keeps each one from slipping.
The problem
A book of loans across borrowers, properties, and lien positions, each on its own terms.
Every loan (asset notes you collect on and liability loans you pay out) runs on the integer-cents engine, grouped by property with multiple loans and tax accounts, so balances, schedules, and cashflow always tie out to the cent.
The problem
Escrow for taxes and insurance that has to stay RESPA-compliant across the whole book.
Escrow accounts carry running balances and a compliant annual analysis under the 12 CFR 1024.17 cushion cap, aggregating taxes across every county tax account and producing a borrower shortage invoice when an account runs short.
The problem
Assessing late fees consistently, without retroactively charging months of imported history.
A nightly job assesses late charges once per unpaid installment past its grace window, deliberately skipping stale backdated rows. Waive to forgive (Owner/Admin) or defer to collect at payoff, and the waterfall places fees in the loan's configured order.
The problem
Chasing delinquent borrowers with sticky notes and a spreadsheet of who promised what.
An aging-driven call queue lists every delinquent loan worst-first with 30/60/90 buckets, phone and email on the row, logged call outcomes, and promises to pay. A broken promise jumps to the top of the queue the next morning.
The problem
Furnishing accurate payment history to the credit bureaus.
Set up your data-furnisher profile once, then generate the Metro 2 fixed-width file straight from a borrower's real loan history (balances, status, and account detail) for the bureaus on your reporting cycle.
The problem
Giving a bookkeeper and partners access without handing everyone the keys.
Four access levels scope what each teammate can see and do, from billing down to record-only: Owner, Admin, Manager, and Team Member. Add full seats for $12/seat/mo on Pro and Business, each with its own audit trail.
You open NoteHarbor and the dashboard already shows which loans went delinquent overnight: the days-late count recalculated against the server clock, no refresh needed. You start in Collections, where the queue is sorted worst-first: a broken promise-to-pay sits at the top in red, so that's your first call.
Two accounts flag an escrow shortage from the annual analysis, so you send each borrower the shortage invoice the system built from the same forward projection. Overnight, the nightly job already assessed late charges on the installments that lapsed. You defer one for a borrower who's arranging a catch-up, and it drops out of the amount due while still collecting at payoff.
Your bookkeeper, on a Manager seat, records the morning's payments while you stay on the phones; every action they take lands in the audit trail. On your reporting cycle, you generate the month's Metro 2 file from real payment history and furnish it. None of it lived in a spreadsheet.
Arrearage statements and demand / notice-of-default letters (templates for attorney review), a foreclosure timeline, and calendar sync for every deadline across your loans.
Form 1098 for interest received, 1099-INT for lienholders, and 1099-A / 1099-C after a foreclosure or debt cancellation, all built from the ledger you already keep.
A secure, no-login link where each borrower sees their balance, payoff quote, and history that's always current, straight from your servicing ledger.
Professional statements, payment receipts, and printable coupon books on demand, with white-label branding on Pro and up.
Own the properties too? RentHarbor adds rent roll, leases, tenants, and per-property P&L, address-synced to the loans you already service.
Every payment, edit, waiver, and status change logged with before-and-after values and a required note, the record a lending operation needs.
Yes. NoteHarbor has four access levels: Owner (full control plus billing), Admin (everything except billing), Manager (create and edit loans and record payments), and Team Member (read-only plus recording payments). Pro and Business include base seats, and you can add more for $12/seat/mo, each with its own audit trail.
Yes. The escrow calculator is RESPA-only (12 CFR 1024.17): the recommended balance is the two-month cushion capped at one-sixth of annual disbursements, insurance counts only when not self-pay, and the annual analysis projects forward to check the monthly charge covers year-end disbursements plus the cushion.
Yes. A nightly job assesses a late charge once per unpaid installment when its grace period lapses, and deliberately doesn't retro-charge stale backdated rows. Owners and Admins can waive a charge to forgive it; anyone can defer one to hold it out of the amount due while still collecting it at payoff.
Yes. Set up your data-furnisher profile in Settings, then generate the Metro 2 fixed-width file from a borrower's loan history to submit to the bureaus on your cycle. Furnishing carries FCRA accuracy obligations, so report loans you maintain on a regular cycle.
Collections is an aging-driven call queue: every delinquent loan in one worklist, worst-first, split into 1-29 / 30-59 / 60-89 / 90+ buckets with the borrower's phone and email on the row. Log calls, texts, and letters with outcomes, record promises to pay, and a broken promise jumps to the top of the queue the next morning.
Bring your book into the cloud and let the system handle escrow, late fees, collections, and reporting. A 30-day free trial, no card, no desktop install.